Refund Policy

Good Folks offers subscription-based plans billed on a recurring basis. By subscribing to a paid plan, you agree to the following billing terms: • Subscriptions are billed in advance on either a monthly or annual billing cycle, depending on the plan you select • Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date • All prices are listed in U.S. Dollars and are exclusive of applicable taxes unless stated otherwise • We accept major credit cards, debit cards, and other payment methods as displayed during checkout • You are responsible for keeping your payment information current and accurate • If a payment fails, we will attempt to process it again and may suspend your access until payment is successfully collected Annual subscriptions are billed as a single upfront payment for the full year at a discounted rate compared to monthly billing.

Good Folks may offer a free trial period for new users. During the free trial: • You will have access to the features included in the selected plan at no charge • Unless you cancel before the trial period ends, your subscription will automatically convert to a paid plan, and your payment method will be charged • Free trial eligibility is limited to one trial per user, and we reserve the right to determine eligibility • We will send a reminder before your trial ends and your first billing cycle begins If you cancel during the free trial period, you will not be charged, and your access will continue until the trial period expires.

You may cancel your subscription at any time. Here is how cancellation works: How to Cancel: • Through your account settings on the Good Folks dashboard • By contacting our support team at [email protected] What Happens When You Cancel: • Your subscription will remain active until the end of your current billing period • You will continue to have full access to your plan's features until that date • After the billing period ends, your account will be downgraded to a free tier (if available) or deactivated • No further charges will be applied after cancellation takes effect We do not prorate refunds for partial billing periods. If you cancel mid-cycle, you retain access for the remainder of that paid period.

We want you to be satisfied with Good Folks. Our refund policy is as follows: Monthly Subscriptions: • You may request a full refund within 7 days of your initial subscription purchase or within 7 days of an automatic renewal, provided you have not made substantial use of the Service during that period • Refunds requested after the 7-day window will be reviewed on a case-by-case basis Annual Subscriptions: • You may request a full refund within 14 days of your initial annual purchase • After 14 days, you may request a prorated refund for the unused portion of your subscription, calculated from the date of your refund request to the end of the annual billing period • A minimum 2-month usage deduction applies to prorated refunds Upgrades and Downgrades: • If you upgrade your plan mid-cycle, the prorated difference will be charged immediately; no refund is issued for the remaining time on your previous plan • If you downgrade your plan, the change takes effect at the start of your next billing cycle; no refund is issued for the current cycle

To request a refund, please follow these steps: 1. Send an email to [email protected] with the subject line "Refund Request" 2. Include the following information in your email: • Your full name and the email address associated with your account • Your subscription plan and billing cycle (monthly or annual) • The date of the charge you are requesting a refund for • The reason for your refund request 3. Our support team will review your request and respond within 3 business days 4. If your refund is approved, you will receive confirmation along with the expected processing timeline Please note that we may request additional information to verify your identity and process your refund.

Once a refund is approved: • Refunds will be credited to the original payment method used for the purchase • Credit card refunds typically take 5–10 business days to appear on your statement, depending on your card issuer • Bank transfer refunds may take up to 15 business days • You will receive an email confirmation when the refund has been processed on our end If you have not received your refund within the expected timeframe, we recommend: • Checking with your bank or credit card company, as processing times may vary • Contacting us at [email protected] for assistance

The following are not eligible for refunds: • Add-on services or features that have already been consumed or activated (e.g., extra storage, additional AI agent instances already provisioned) • One-time service fees such as managed migration services or professional services engagements • Charges incurred during promotional or discounted pricing periods, unless the promotion explicitly includes a refund guarantee • Accounts that have been terminated for violation of our Terms of Service • Requests made more than 60 days after the original charge date We reserve the right to deny refund requests that we determine, in our sole discretion, to be fraudulent, excessive, or in violation of these terms.

We may update our pricing from time to time. If we change the pricing for your current plan: • We will provide at least 30 days' advance notice before the new pricing takes effect • You will have the option to accept the new pricing or cancel your subscription before the change takes effect • If you do not cancel before the price change, you will be deemed to have accepted the new pricing • Existing annual subscriptions will honor the original price for the remainder of the billing period Price changes will not apply retroactively. Any refund calculations related to a plan change will use the pricing in effect at the time of the original charge.

If you have a billing concern, we encourage you to contact us directly at [email protected] before initiating a chargeback or payment dispute with your bank or credit card company. Filing a chargeback without first contacting us may result in: • Temporary suspension of your account pending investigation • Additional fees that may be applied to your account • Delays in resolving the issue We are committed to resolving billing disputes fairly and promptly. In most cases, we can address your concern faster than the chargeback process.

If you have any questions about our Refund Policy, billing, or need assistance with a refund request, please contact us: Good Folks Inc. Email: [email protected] Website: https://goodfolks.ai Our support team is available Monday through Friday, 9:00 AM to 6:00 PM EST, and aims to respond to all inquiries within one business day.